Laundry service terms and conditions

TERMS AND CONDITIONS OF LAUNDRY SERVICES

These Laundry Service Terms and Conditions set out the conditions for Laundry Services, ordering Laundry Services and the Customer's electronic ordering of Laundry Services that may include collection and delivery of Laundry to the address specified by the Customer.

Introduction

These Terms and Conditions set out the rules and conditions for using Ciocia Renia Laundry and electronically ordering the Laundry Service available at http://www.ciociarenia.pl, operated by Homecomfort Marcin Data, with its registered office at Fatimska 18/7, 31-831 Kraków, Tax ID (NIP) 6781903526, REGON:351276300. In particular, they set out the rules for placing orders and concluding contracts for specific work between the Service Provider and the Customer using means of distance communication, and for Customers' use of all Laundry services.

Details for prompt communication with the Service Provider (address / contact / complaints details):

F.H.U. Homecomfort Marcin Data, ul. Piotra Wysockiego 2, 31-310 Kraków
Tel.: +48 664-020-838 (available on working days, Monday to Friday, from 7:00 to 15:00)
Email: [email protected] or [email protected]

Definitions

The terms used in these Terms and Conditions mean:

1. Customer – a natural person, including a Consumer, aged at least 18, as well as a legal person or an organisational unit without legal personality to which specific provisions grant legal capacity, who has placed or intends to place an Order for Laundry Services; if a natural person is under 18 or, despite being 18, does not have full capacity to perform legal acts, the consent of their statutory representative is required to place an order or use other Laundry services;
2. Consumer – a natural person performing a legal act with a trader that is not directly connected with their business or professional activity;
3. Service Provider – F.H.U. Homecomfort Marcin Data, Piotra Wysockiego 2, 31-310 Kraków, Tax ID (NIP) 6781903526, REGON:351276300
4. Laundry – the place where the Laundry Service is provided to the Customer by an entity acting on behalf of the Service Provider;
5. Laundry Service – a paid service of washing and/or cleaning clothing and other materials listed in the Price List, performed by the Laundry in accordance with these Terms and Conditions;
6. Clothing – the item or items that are the subject of the Laundry Service
7. Price List – a list of gross prices for the Laundry Service performed
8. Dirty Laundry – the item or items handed over by the Customer to the Laundry for the Laundry Service to be performed;
9. Clean Laundry – the item or items returned by the Laundry to the Customer after the entrusted Laundry Service has been performed
10. Laundry Items – Dirty Laundry or Clean Laundry
11. Sender – a Customer with Dirty Laundry who commissions the Laundry Service
12. Recipient – the Laundry
13. Driver – a person acting on behalf of the Service Provider who collects Dirty Laundry from the Customer or returns Clean Laundry to the Customer;
14. Delivery Receipt – a document confirming the Handover of Laundry
15. Handover of Laundry – handing Dirty Laundry to the Driver
16. Receipt of Laundry – the Driver handing over Clean Laundry
17. Electronic Ordering of a Laundry Service – sending the Online Order Form available at www.ciociarenia.pl under “Book laundry collection”;
18. Order – the Customer's declaration of intent constituting an offer to conclude a Contract for Specific Work with the Service Provider, aimed directly at concluding a distance Contract for Specific Work by telephone conversation and/or the Online Order Form specifying the type and quantity of Clothing covered by the Contract for Specific Work;
19. Contract for Specific Work – an obligation of the service provider to perform specified work and of the ordering party to pay remuneration, in accordance with Article 627 of the Civil Code.
20. Individually Agreed Price – a price for a Laundry Service not covered by the Price List, agreed with the Customer by the Laundry Staff before the Laundry Service begins.
21. Online Order Form – a form enabling the Customer to commission a Laundry Service from the Service Provider through www.ciociarenia.pl;
22. Working Day – any day of the week except Sundays and public holidays specified in the Act of 18 January 1951 on public holidays (Journal of Laws of 1951, No. 4, item 28, as amended);
23. Terms and Conditions – these terms and conditions of the service ordering system using means of distance communication and the provision of services by electronic means. For services provided electronically, these are the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2013, item 1422);
24. Registration – a one-off, voluntary and free action in which the Customer creates a Customer Account using the login panel provided by the Service Provider on the Online Service Ordering website;
25. Account (Customer Account) – a subpage of the Online Order Form where the Customer can, among other things, manage personal data and the status of Orders placed, change the email address or password used to log into the Online Order Form system, and place Orders after logging in without having to enter personal data;
26. Password – an alphanumeric string required for authentication when accessing the Customer Account, chosen independently by the Customer during registration,
27. Login (Customer Login) – an alphanumeric string (email address) required to access the Customer Account, chosen independently by the Customer during registration;
28. Party (Party to the Contract) – the Service Provider or the Customer; together also referred to as the Parties (Parties to the Contract);
29. Act – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827);
30. Civil Code – the Act of 23 April 1964, the Civil Code (consolidated text: Journal of Laws of 2014, item 121, as amended)
31. Content – content and multimedia objects (e.g. information, data, graphic files, graphic elements, photographs or videos), including works within the meaning of the Act of 4 February 1994 on copyright and related rights (consolidated text: Journal of Laws of 2006, No. 90, item 631, as amended), and images of natural persons, posted and distributed by a person using the Shop website, for example by including an internet reference (link) to another website;
32. Force Majeure – an external event beyond the Parties' control, unexpected and impossible for the Parties to avoid or prevent (such as strikes, wars, riots, civil unrest and natural disasters, including floods, fires and tornadoes);

General provisions

The Service Provider provides washing, ironing, washing and ironing, and cleaning services for clothing and items.
Handing Dirty Laundry over to the Laundry requires the Customer to accept these Terms and Conditions and consent to the processing of personal data by the Service Provider and entities cooperating with the Service Provider for the proper performance of the Laundry Service (through the web application enabling Laundry Handover at www.ciociarenia.pl). These are necessary conditions for concluding the contract and using Ciocia Renia Laundry.
The following are accepted for washing and/or cleaning as part of the Laundry Services:
1. clothing with manufacturers' labels specifying washing/care methods
2. curtains, net curtains and blinds with manufacturers' labels specifying washing/care methods
3. carpets with manufacturers' labels specifying washing and care methods,
4. blankets and bedspreads with manufacturers' labels specifying washing/care methods
5. bed linen, duvets and pillows with manufacturers' labels specifying washing/care methods
6. towels with manufacturers' labels specifying washing/care methods
7. toys with manufacturers' labels specifying washing/care methods
The Laundry accepts Dirty Laundry without manufacturers' washing/care labels solely at the Customer's risk;
The Customer can order Laundry Services by telephone and through the Online Order Form on www.ciociarenia.pl;
The Service Provider's geographical area of operation covers the city of Kraków and the municipalities of Mogilany, Świątniki Górne, Wieliczka, Zielonki and Michałowice,
The Customer must use the Services offered by the Service Provider in accordance with the laws in force in the Republic of Poland and these Terms and Conditions, and must not provide content prohibited by generally applicable law (unlawful content).
The Online Order Form may be used provided that the Customer's information and communication system meets the following minimum technical requirements:
1. Internet Explorer version 11.0 or later with ActiveX, JavaScript and Cookies enabled;
2. Mozilla Firefox version 51.0.1 or later with Java applets, JavaScript and Cookies enabled;
3. Google Chrome 56.0.2924.87 (64-bit)
4. Opera 43.0.2442.806
5. Safari 10.0
6. minimum screen resolution: 1920×1080 pixels.
Exclusive rights to content provided as part of services offered through www.ciociarenia.pl, in particular copyright, the product mark, its graphic elements, software and database rights, are legally protected and belong to the Contractor or entities with which the Contractor has concluded appropriate agreements. Copying or otherwise using any elements of www.ciocicarenia.pl without the Service Provider's consent is prohibited.
The Customer may access these Terms and Conditions at any time and free of charge before concluding a Contract for Specific Work, through the internet reference (link) on the website's home page: http:\\www.ciociarenia.pl\regulamin, and may print them. At the Customer's request, the Contractor will also provide these Terms and Conditions in a manner that enables their content to be obtained, reproduced and recorded using the Customer's information and communication system.
Product information provided on www.ciociarenia.pl, in particular descriptions and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
Price information on the website becomes binding when the Customer receives the email referred to in § 4 point 18(a) of these Terms and Conditions. If the Online Order Form specifies an Individually Agreed Price, the Customer will be informed of the service charge before the Laundry Service begins, in that email or by telephone via the SMS referred to in § 4 point 18(b).
Photographs, presentations and videos about products are included in the Online Order Form for illustrative purposes.
The Service Provider may entrust the day-to-day operation of the Online Order Form, including the Services provided by the Service Provider (in accordance with the law and these Terms and Conditions), to a third party without having to inform Customers. The Service Provider is responsible for the third party's acts and omissions as for its own.

Rules for providing services and placing orders – conclusion of a contract for specific work

As part of the Laundry Services and the option to order a Laundry Service by telephone on +48 784 718 538 or +48 664 020 838, or using the Online Order Form available at http://www.ciociarenia.pl the Service Provider undertakes to provide services within the scope and on the conditions set out in these Terms and Conditions.
The Service Provider declares that it has the necessary knowledge and skills in the Laundry Services offered.
The Service Provider accepts items for the Laundry Service bearing manufacturers' labels specifying washing/cleaning methods.
The Service Provider may refuse to perform the Laundry Service if the entrusted Laundry Items lack manufacturers' information on washing/cleaning methods.
The contract for the provision of Laundry Services ordered
1. by telephone is concluded when the Service Provider confirms the time for collecting Clothing from the Customer by telephone or SMS.
2. electronically is concluded when the Customer successfully completes and accepts the Online Order Form, after which the Customer receives confirmation that the Order has been accepted by email containing the assigned Order number.
Electronic ordering of a Laundry Service takes place by accepting the Online Order Form provided at http://www.ciociarenia.pl , after completing the relevant fields of the Online Order Form.
The Service Provider reserves the right to modify the technical method of delivering the service in line with the scope and conditions resulting from its authorisations and its technical capabilities, without reducing the service's quality or affecting the scope of the Parties' rights and obligations.
To ensure secure transmission of communications relating to the service, the Service Provider takes technical and organisational measures appropriate to the level of risk to the security of the service provided.
The Service Provider is not an internet service provider or a provider of other publicly available telecommunications services within the meaning of the Act of 16 July 2004 – Telecommunications Law (consolidated text: Journal of Laws of 2014, item 243). The Customer must independently obtain access to a computer workstation or terminal device through which an Order can be placed.
In particular, the Customer is obliged to:
1. use the services offered by the Service Provider in a way that does not disrupt its operation, in particular through the use of specific software or devices;
2. refrain from actions such as sending or placing an unsolicited Laundry Service on the Order Form;
3. undertake IT activities or any other actions aimed at obtaining information not intended for the Customer;
4. use the services offered by the Service Provider in accordance with generally applicable Polish law, these Terms and Conditions and established practices;
5. refrain from providing or transmitting content prohibited by applicable law;
6. use the services offered by the Service Provider without causing inconvenience to other Customers or the Contractor, respecting their personal rights (including privacy) and all their entitlements;
7. use all content included in the Online Service Order Form solely for their own personal use. Other use of that content is permitted only with the Service Provider's express prior consent, given in writing under pain of nullity.
The Customer bears sole responsibility for the actions they perform when placing an order electronically using the Online Order Form.
The Customer must immediately notify the Service Provider of any infringement of the Service Provider's rights and any breach of the rules set out in these Terms and Conditions.
The Service Provider may withdraw the Customer's right to use the Online Order Form and restrict the Customer's access to some or all of the Online Order Form resources or Laundry Services with immediate effect if the Customer breaches these Terms and Conditions, especially if the Customer:
1. provided misleading data or data infringing third-party rights;
2. infringes third parties' personal rights, in particular the personal rights of other Customers;
3. engages in conduct contrary to these Terms and Conditions or applicable law;
4. breaches the principles of social coexistence, for example by repeatedly placing electronic Laundry Service Orders and repeatedly failing to fulfil them, unless special circumstances apply.
A person deprived of the right to use the Online Order Form under paragraph 13 may not place another electronic order without the Service Provider's prior consent.
The Customer may order a Laundry Service (i.e. conclude a distance Contract for Specific Work) electronically through the Online Order Form. The contract is concluded when the Customer receives the message referred to in § 4 point 20(b) of these Terms and Conditions.
To conclude a distance Contract for Specific Work through the Online Order Form, the Customer must visit the electronic Order Form website at http://www.ciociarenia.pl, select the Clothing and quantities to be handed over for the Laundry Service from those available in the form, and place the Order specifying the Clothing collection location, following the successive technical steps based on the messages or information displayed.
The Customer may place Orders for Laundry Services for Clothing in the Laundry's current offering through the Online Order Form 7 days a week, 24 hours a day. Orders may also be placed by email by sending them to [email protected] or [email protected] or by telephone on +48 784 718 538 or +48 664 020 838 on working days from 7:00 to 18:00
For an Order to be validly placed, the Customer must read and accept these Terms and Conditions.
An Order placed by the Customer constitutes an offer to conclude a Contract for Specific Work, within the meaning of the Civil Code, made by the Customer to the Contractor.
After placing an Order using the Online Order Form, the Customer receives emails:
a) an email confirming that the Laundry has received the Order,
b) an email entitled “Order no. [order number]” confirming all essential elements of the order. The sending of this email must be confirmed by telephone by the Service Provider. If the Service Provider cannot contact a Customer who is not a Consumer by telephone within three (3) working days of receipt of the order, the order may be cancelled.
The Contract for Specific Work is concluded when the Customer receives the confirmation referred to in point 20(b).
The Service Provider reserves the right to refuse to fulfil a Laundry Service Order placed by a Customer who previously paid late for a completed Laundry Service, or where there are reasonable doubts about the authenticity of an electronic Laundry Service Order.
The Sender may cancel fulfilment of the Laundry Service order before the Driver arrives. Within that period, the Customer may cancel the order and/or place a new one. To do so, the Customer should contact the Service Provider.
The Driver's arrival time is communicated after each Laundry Service order by telephone conversation, SMS or email.
The Service Provider gives the Customer the right to view or obtain information by telephone about the content of the Order and the current status of the Service Order.
To fulfil the Order, the Customer must provide all data necessary for the Service Provider to perform the contract: the Customer's first and last name or company name; address (street, house/unit number, town and postcode); contact telephone number; and other data indicated by the Service Provider through the Online Order Form or during the telephone conversation.

Prices, payment and Handover and Receipt of Laundry

Individual Laundry services are subject to payment. Information about charges for these services will be displayed so that the Customer can read it before using the services, and within the relevant Online Order Form resources.
Laundry Service prices are expressed in Polish zloty and are gross prices, i.e. inclusive of VAT.
The Laundry Service charge is specified in the price list available on www.ciociarenia.pl and at the Laundry. For items not covered by the price list, the Laundry staff determines the price individually before starting the commissioned Laundry Service. Once the price has been determined, a Laundry employee informs the Customer by telephone, SMS or email. The Service Provider starts the Laundry Service after the Customer accepts the price.
As part of the Laundry Services, the Service Provider offers free Handover and Receipt of Laundry provided that the minimum Laundry Service value is 200.00 PLN gross.
A Laundry Service order with Handover and Receipt of Laundry worth less than 200.00 PLN results in the service price being increased to 200.00 PLN gross.
The Customer may pay for the Laundry Service in the following ways:
1. in cash upon Receipt of Laundry, at a previously agreed time;
2. by payment card upon Receipt of Laundry, at a previously agreed time;
3. by bank transfer to the Contractor's bank account stated on the VAT invoice.
The Service Provider is liable for damage to or loss of Clothing occurring between Handover of Dirty Laundry and Receipt of Laundry by the Customer.
The standard Laundry Service completion time is 48 hours unless the particular washing/cleaning process requires otherwise. This is the period from Handover of Laundry to Receipt of Laundry, excluding days off work and public holidays. If an Order contains several items of Clothing with different service completion times, Receipt of Laundry takes place after the entire Order has been completed, taking all deadlines into account.
The Laundry Service completion time for carpets is 8 days unless the particular washing/cleaning process requires otherwise. This is the period from Handover of Laundry to Receipt of Laundry, excluding days off work and public holidays.
The Service Provider makes every effort to fulfil Orders in the shortest possible time.
For cash or card payments, the Customer undertakes to pay for the Laundry Service directly to the Driver delivering the Laundry. If the Customer avoids paying for the delivered Laundry, i.e. fails to perform the Contract, the Driver will return the Laundry to the Laundry premises. In that situation, the Service Provider may call upon the Customer to perform the Contract and seek compensation for damage caused by the Customer's non-performance, including, in particular, the costs of transport in both directions and the demand for performance. The fee for additional transport in both directions is 50.00 PLN.
The Service Provider delivers Laundry using its own transport.
The Laundry Service completion date will be confirmed during the telephone conversation referred to in § 4 point 20(b) of these Terms and Conditions
The ordered Laundry Service may be performed by the Service Provider only at the address specified by the Customer when placing the Order.
The Delivery Receipt confirming acceptance of the item for service is the only document authorising collection of that item.
If the Customer loses the Delivery Receipt, the Driver will release the Clothing only after recording the Customer's details from an identity document
Upon Receipt of Laundry, we suggest that the Customer check the number of items received. Any discrepancy in quantity must be reported to the Driver at the time of Receipt of Laundry. Receipt of Laundry from the Driver is equivalent to confirmation that the quantity is correct.
At the time of Receipt of Laundry, the Customer must remove the clothing from the plastic packaging and check its contents. If damage is found, the Customer must report it to the Driver and contact the Service Provider immediately. Complaints about damage to Clothing will be considered only after a written complaint from the Customer.
For each transaction, the Service Provider prints a fiscal receipt or, at the Customer's request, a VAT invoice.

The Consumer's right to withdraw from the Contract (cancellation of the Laundry Service)

The Consumer may withdraw from a distance Contract for Specific Work without giving a reason by submitting an appropriate statement before the Driver arrives to collect the laundry; this period begins when the contract is concluded. To meet the deadline, it is sufficient to send the statement to the Service Provider's address before the period expires. The Customer may exercise this right by sending a statement of withdrawal from the Laundry Services contract by SMS to +48 787 718 538 and +48 664 020 838.
If the Customer withdraws from a distance Laundry Service Contract, the contract is considered not to have been concluded.
If the Customer submits a statement withdrawing from the Contract for Specific Work before the Service Provider accepts the offer, the offer ceases to be binding.
The Customer's obligations after withdrawal from the Contract if the Driver has travelled to the Handover location:
1. The Customer bears the direct cost of the Driver's travel, amounting to 50.00 PLN.
Statutory exclusion of the right to withdraw from the Contract:
The Consumer has no right to withdraw in the situations specified in Article 38 of the Act, i.e. in relation to contracts:
1. for the provision of services, if the Service Provider has fully performed the service with the Consumer's express consent and the Consumer was informed before performance began that they would lose the right to withdraw once the Service Provider had performed the service.

Complaints

1. The following clothing is cleaned solely at the Customer's risk: clothing without manufacturers' washing labels, leather clothing, clothing with natural leather or synthetic inserts, clothing with sequin or bead appliqués, and wedding dresses.
2. The Service Provider is not liable for damage that could not have been foreseen before acceptance of the item:
  1. damage caused by incorrect information provided by the manufacturer on cleaning conditions for clothing covered by the Laundry Service,
  2. incorrect information provided by the Customer in the order,
  3. hidden defects in the materials from which items covered by the Laundry Service are made.
  4. inadequate quality of the materials from which items covered by the Laundry Service are made.
3. The Service Provider is not responsible for items left in Clothing covered by the Laundry Service.
4. The Service Provider informs the Customer that Laundry Services are additionally provided under the conditions below, to which the Customer agrees:
Washing/cleaning does not restore Clothing to its original condition at manufacture; it only refreshes its appearance, taking account of its condition when handed over to the Laundry.
1. The Service Provider undertakes to perform the commissioned Services with the utmost care, but does not guarantee complete removal of stains and soiling, particularly old stains or stains previously treated by washing.
2. In the event described in point 3 above, the Service Provider accepts liability as specified in Articles 471–472 of the Civil Code.
3. The Customer must check the quality of the Laundry Service and the quantity of Clothing on the spot at the time of Receipt of Laundry; otherwise, the Service will be deemed to have been performed correctly.
4. The Customer may submit a complaint no later than 3 days after Receipt of Laundry if the grounds for the complaint become known only after Receipt of Laundry. In that case, the complaint must be in writing and submitted to the Service Provider's address no later than 3 days after the date of Receipt of Laundry.
5. The Service Provider undertakes to consider each complaint within 14 days. Neither expiry of the complaint submission period nor a decision by the Service Provider rejecting a complaint deprives the Customer of the right to pursue appropriate claims before the competent court under general rules. The Service Provider considers complaints upon receipt of a written complaint accompanied by a fiscal receipt or VAT invoice.
6. The Service Provider undertakes to compensate for any damage resulting from non-performance or improper performance of an obligation on the terms (including exceptions) provided for in Articles 471 and 472 of the Civil Code, subject to the reservations contained therein.
7. A Customer submitting a Laundry complaint must demonstrate the actual value of the Clothing with a document (VAT invoice or other proof of purchase). If no such document is available, other credible evidence must be provided to establish that value beyond doubt. When valuing Clothing, factors such as market value, period of use and wear are taken into account.
8. If the Customer receives full compensation for Clothing (based on its value on the date of Handover of Dirty Laundry, accounting for wear since purchase), the Clothing remains at the Laundry. If Clothing has lost part of its value, the Customer is entitled to its return and partial compensation.
9. If the Customer does not collect the Clothing within 14 days of the date specified for completion of the service, the clothing will be handed over to the lost property office.

The Service Provider's liability for operation of the Online Order Form

1. The Service Provider takes steps to ensure the fully correct operation of the Online Order Form in accordance with current technical knowledge and undertakes to promptly remove all irregularities reported by customers.
2. The Customer's right to submit a complaint under this section applies solely to irregularities, faults or interruptions in the operation of the Online Order Form.
3. When using the Online Order Form service, the Customer should immediately notify the Service Provider of any irregularities, faults or interruptions they identify in its operation and of any inadequate quality of the Online Order Form.
4. The Customer may report irregularities in the operation of the Online Order Form in writing to F.H.U. Homecomfort Marcin Data, ul. Piotra Wysockiego 2, 31-310 Kraków, or by email to: [email protected]
5. The Customer may submit a complaint within thirty (30) days of the irregularity in the operation of the Online Order Form. Complaints submitted after that period will not be considered, and the Service Provider will notify the Customer of this immediately.
6. The Service Provider will consider the complaint within no more than thirty (30) days of its submission.
7. The date of submission is deemed to be the date the complaint reaches the Service Provider. Article 61 § 1 and 2 of the Civil Code applies.
8. The complaint should include the Customer's first and last name, correspondence address, and the type and date of the irregularity in the operation of the Online Order Form.
9. The Service Provider will promptly inform the Customer of the outcome of the complaint.

The Customer's liability

The Service Provider is not liable for technical problems or limitations in the computer equipment, terminal device, information and communication system or telecommunications infrastructure used by the Customer that prevent the Customer from properly using the Online Order Form and the services offered through it.
The Customer is solely responsible for ensuring technical compatibility between the Online Order Form service and the computer equipment, terminal device, information and communication system or telecommunications system used to access it.
The Customer is responsible for the acts or omissions of third parties whom they allow to use the services as for their own acts or omissions.
The Service Provider is not liable for:
1. the Customer's loss of data caused by a failure of computer equipment or a computer system, or by other circumstances for reasons not attributable to the Service Provider;
2. the consequences of the Customer using the Online Order Form contrary to applicable law, these Terms and Conditions or accepted practices;
3. data transfer speed and related limitations resulting from circumstances including those of a technical, technological or infrastructural nature;
4. the content of any statements by the Customer posted through the Online Order Form;
The Service Provider is not liable for unavailability of the Online Order Form due to Force Majeure or the acts or omissions of the Customer or third parties for whose acts or omissions the Customer is responsible.
The Service Provider reserves the right to suspend or terminate the provision of services through the Online Order Form, in particular where maintenance, inspection or expansion of technical infrastructure is required, whenever this does not infringe the Customer's rights.

Other rights and obligations of the Parties. Duration and termination of the contract

The contract for the provision of services by electronic means (use of the Online Order Form) is concluded for an indefinite period.
Either Party may terminate the contract for services provided electronically (use of the Online Order Form infrastructure – Customer Account) at any time and without giving reasons, subject to rights acquired by the other Party before termination and the provisions below.
A Customer who has Registered terminates the electronic services contract by independently deleting the Account, through an instruction to delete it, or by requesting deletion from the Service Provider by email. If deletion is requested from the Service Provider, the contract is terminated after a notice period of 5 days.
If the Service Provider wishes to terminate the electronic services contract, it will inform the Customer at the email address provided during Registration 14 days before the planned deletion of the Customer Account.
The Service Provider may terminate the electronic services contract with immediate effect if the Customer breaches these Terms and Conditions and fails to comply with a demand to cease the breaches within a period of at least 7 working days.

Posting and sharing content by the Customer through http://www.ciociarenia.pl

By posting and sharing content, the Customer voluntarily distributes it. The Service Provider is not the supplier of that content, but only the entity providing appropriate information and communication resources for that purpose.
In the case specified in paragraph 1, the Customer declares that:
1. they are entitled to exercise economic copyright, industrial property rights and/or related rights in, respectively, the works, objects of industrial property rights (e.g. trade marks) and/or objects of related rights that make up the content;
2. they are entitled to identify those works by titles and the names or business names of performers;
3. personal data, images and information concerning third parties have been posted and shared through the Online Order Form lawfully, voluntarily and with the consent of the people concerned;
4. they consent to adaptations of works within the meaning of the Act of 4 February 1994 on copyright and related rights (consolidated text: Journal of Laws of 2006, No. 90, item 631, as amended);
5. they consent to the Service Provider viewing the content and authorise the Service Provider to use it in accordance with these Terms and Conditions.
The Customer is not entitled to:
1. post third parties' personal data in the Online Order Form or distribute third parties' images without the legally required authorisation or their consent;
2. post advertising and/or promotional content in the Online Order Form.
The Customer is solely responsible for the nature of the content they post. In particular, it must not infringe the personal rights and other rights of third parties (including legal persons), these Terms and Conditions or applicable law. In particular, publishing content through the Online Order Form that may or could do the following is prohibited:
1. be posted in the Online Order Form in bad faith, for example with the intention of infringing third parties' personal rights;
2. infringe any third-party rights, including rights relating to copyright and related rights protection, industrial property rights protection, trade secrets or confidentiality obligations;
3. be offensive or constitute a threat directed at other people;
4. contain language contrary to good morals (for example profanity or expressions generally considered offensive);
5. conflict with the Service Provider's interests (for example directly or indirectly advertise or promote a competitor of the Service Provider or that competitor's services and products);
6. otherwise breach these Terms and Conditions, good morals, applicable law, or social or customary norms (for example content promoting violence, pornography, incitement to racial, religious, ethnic or other hatred, or content offending religious or other sentiments).
If a third party becomes aware that content breaching points 3 and 4 above has been posted in the Online Order Form, that person should immediately report the infringement to the Service Provider at the email address [email protected] or postal address: CIOCIA RENIA, ul. Piotra Wysockiego 2, 31-310 Kraków
By posting content in the Online Order Form, the Customer consents to its use by the Service Provider and third parties within the scope of permitted use.
The Service Provider reserves the right to modify content posted by the Customer and remove content which, based on reports from third parties or relevant authorities, is found potentially to breach these Terms and Conditions or applicable law, or harm the Service Provider's reputation. However, the Service Provider does not conduct prior or ongoing monitoring of posted content.
Content posted by Customers or third parties does not express the Service Provider's views and should not be identified with its activities.
If content posted by the Customer in the Online Order Form results in the Customer or the Service Provider, acting in reliance on the Customer's declarations made by accepting these Terms and Conditions, infringing third-party rights or applicable law, including copyright, related rights or industrial property rights, the Customer must fully compensate for the resulting damage or harm to third parties' and/or the Service Provider's property or personal rights.
If the Service Provider is required under applicable law to pay compensation or a fine (penalty) in connection with third-party claims or breaches of applicable law referred to in point 9 above, the Customer must immediately reimburse the Service Provider for the equivalent amount. The Customer must also promptly cover all losses or reimburse documented costs incurred by the Service Provider in connection with the disclosure of justified third-party claims or the breaches of applicable law mentioned above.

General conditions for using the Online Order Form

The Service Provider offers the following Services through the Online Order Form:
1. presentation of the Laundry's offering,
2. the ability to place Orders for the Laundry Service available at http://www.ciociarenia.pl and thereby conclude distance Contracts for Specific Work,
3. the ability to use a Customer Account,
Access to the services specified in paragraph 1 points 1–2 above does not require Registration.
Access to the service specified in paragraph 1 point 3 above requires Registration.

Dispute resolution

Any disputes between the Service Provider and a Customer who is a Consumer shall be submitted to the courts competent under the provisions of the Code of Civil Procedure on territorial jurisdiction.
Any disputes between the Service Provider and a Customer who is not a Consumer shall be submitted to the court with jurisdiction over the Service Provider's registered office.

Personal data

Customers' personal data is processed by the Service Provider in accordance with the applicable laws, in particular the Act of 29 August 1997 on the protection of personal data.
The Service Provider is the controller of personal data.
Providing personal data is voluntary, but failure to provide required personal data may prevent an Order from being placed.
All personal data provided is subject to special protection.
Everyone has the right to access their personal data and request that it be updated or that its processing cease.

Final provisions

The Consumer has the right to negotiate the provisions of these Terms and Conditions. To exercise this right, the Consumer should contact the Service Provider by email or telephone.
If any provision of these Terms and Conditions is found to be invalid or ineffective by operation of law, this will not affect the validity or effectiveness of the remaining provisions. The invalid provision will be replaced by the legal rule closest to the purposes of that provision and these Terms and Conditions as a whole.