General Provisions
1. These terms and conditions (the “Terms”) set out the rules for using the Ciocia Renia mobile application and for providing services through it.2. The terms used in these Terms have the meanings given below:
a) Application – software named Ciocia Renia, supplied by the Service Provider and available for mobile devices on Android and iOS platforms.
b) Service Provider – Ciocia Renia sp. z o. o., with its registered office in Kraków, address: Fatimska 18/7, Kraków 31-831, Tax ID (NIP) 6783187442, KRS: 0000868802.
c) Terms – these Application terms and conditions, available at www.ciociarenia.pl/pl/regulamin-apk and in the Application under “Terms and Conditions”
d) User – a natural person with full capacity to perform legal acts, who is a consumer within the meaning of Article 221 of the Civil Code and has chosen to use the Application and the services it offers
e) Account – the User's individual account in the Application, enabling use of its functions, which the User accesses with an individual login and password
f) Services – services provided electronically and directly by the Service Provider, including in particular placing orders, processing online payments and tracking order status
GDPR
To protect the privacy of people using our company's services, we inform you that the controller, meaning the entity responsible for processing your personal data, is Ciocia Renia sp. z o. o., with its registered office in Kraków, address: Fatimska 18/7, Kraków 31-831, Tax ID (NIP) 6783187442, KRS: 0000868802. The legal basis for processing data for the above purpose is performance of a contract to which the data subject is a party, or taking steps at the data subject's request before entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).Your personal data is retained for 5 years.
During this time, you have the right to:
obtain confirmation from the Controller that your personal data is being processed and access it, including a copy of your personal data being processed.
request that the Controller rectify inaccurate personal data and complete data that is incomplete.
request restriction of processing for a period enabling the Controller to verify the accuracy of the data.
receive the personal data you have provided to the Controller and request that the current Controller transfer it to another Controller.
If you believe that your personal data is being processed improperly or inconsistently with the purpose stated above, you have the right to lodge a complaint about its processing with the supervisory authority (UODO). Please also note that refusal to provide data will make it impossible to perform the service.
Rules for Providing Services by Electronic Means
1. The Service Provider begins providing Services when the User starts using the Application and thereby accepts these Terms.2. The User may create an account in the Application by registering and providing the necessary personal data. This can be done through the application.
3. The User may, at their own request, delete their account from the Application database through the Application or by contacting [email protected] by email.
4. The Service Provider reserves the right to delete the User's Account if the User breaches these Terms.
5. The Service Provider is not liable for inability to provide Services to the User due to Force Majeure.
6. When using the Application, the User must act within applicable legal standards and provisions.
7. When using the Application, the User must not act contrary to generally applicable legal standards or good morals, or in a manner that harms the Service Provider's reputation. In particular, actions that could expose the Service Provider to financial loss are prohibited.
8. The Services offered by the Service Provider in the Application include:
access to the product (Service) database displayed in the Application, i.e.:
selection of items to be washed and ironed by the Service Provider or its subcontractor (i.e. contracted wet-cleaning laundries)
b) additional Services available with the main order (i.e. mangling and stain removal)
c) tracking the progress of the User's order
collection of the order from the address specified by the User
Collection and delivery of the order after the service has been performed, to the address specified by the User
performance of the Service in accordance with the User's wishes submitted in the Application
9. The User must not download content provided in the Application and reuse it in whole or in a substantial part in terms of quality or quantity.
10. The Service Provider stipulates that all content available in the Application or on www.ciociarenia.pl is intellectual property, and infringement is subject to the sanctions described in Article 115 of the Act on Copyright and Related Rights.
11. In the event of any damage suffered by the User as a result of fulfilment of their order, the User must read the terms and conditions of the Service Provider's subcontractor (i.e. Pralnia Ciocia Renia), available at
www.ciociarenia.pl.
12. The User must pay the fee for the completed Service, collected when the order is delivered to the address specified by the User.
13. An order may be cancelled online until its status changes to “confirmed”. After that, it may be cancelled by telephone. Once the order status becomes “confirmed”, the Service Provider reserves the right to charge the User for the costs of fulfilling the order.
15. Any interference by the User with the operation of the application is prohibited.
16. If the User breaches these Terms, the Service Provider reserves the right to take any steps consistent with applicable legal standards and provisions, including deletion of the User's Account.
Handling Complaints
1. Users' complaints about the Services offered or order fulfilment should be submitted:electronically by email to [email protected]
by traditional correspondence to Piotra Wysockiego 2, Kraków 31-310
2. Once the Service Provider receives a complaint, it will be considered as soon as possible, but no later than two weeks after the date the Service Provider receives it.
Applicable law and court jurisdiction
Services provided by the Service Provider to the User are governed by generally applicable Polish law, in particular the Civil Code and the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).2. Any disputes between the Service Provider and the User relating to performance of the Services by the Service Provider will be considered by the court with territorial jurisdiction under Polish law.